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Leveraging ServiceNow to advance decommissioning timelines and accelerate savings realization

Global Telecom | 3-Minute Read

CASE STUDY | 3-MINUTE READ
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Case Study

AT A GLANCE

  • Primary Concern: Cost over-run associated with inefficient decommissioning process
  • Services: Intelligent Process Automation, Strategic Process Implementation

The process of decommissioning data centers and retiring legacy applications is both costly and time consuming. By leveraging automation, the process can be accelerated to help advance cost savings and reduce project time to completion. Applying this solution, we were able to reduce current process time from 147 days to 2 days resulting in significant cost savings.

$22M

Annual Cost Savings

99%

Reduction in Decommission Process Time

100+

Applications Retired

600+

Servers Decommissioned

SITUATION

Can we do this more efficiently?
  • Need to accelerate cost savings through automation
  • Need to decommission 4 data centers & 600+ servers
  • Need to retire 100+ applications
Casestudy4situation
Approachcasestudy4

APPROACH

Simplifying the process

AustinCSI reviewed and defined the process and approvals required to retire an application or decommission a server. Through the use of automation, we expedited existing processes and accelerated time to savings. In addition, we provided visibility into the status of all retirements and decommissioning activities.

RESULTS

Driving innovation
  • Mapped existing manual processes including legal approvals, data retention, and funding validation requirements
  • Created workflows and scripts in ServiceNow (SNOW) to automate processes
  • Reduced 48 steps across 20 tools to 1 automated workflow in ServiceNow
Casestudy4results

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Plano, TX 75024

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